Refund policy
At Liberty Treasure Coins, we want customers to shop for collectible and commemorative coins with clear expectations. This policy explains how eligible returns, exchanges, refunds, and cancellations are handled.
1. Return Window
We accept return requests for eligible items within 30 calendar days after delivery. Please contact us within this period to request return authorization.
2. Return Eligibility
To qualify for a return, the item must be unused, unaltered, and in the same condition in which it was delivered. It must be returned in its original packaging or protective holder and include any original certificates, documentation, and accessories supplied with the item. Proof of purchase or an order number is required.
All returned items are inspected before a refund or exchange is approved.
3. Items Not Eligible for Return
Unless applicable law requires otherwise, we cannot accept returns for:
- Collectible coins removed from sealed or tamper-evident packaging.
- Coins or collectibles damaged, altered, cleaned, or modified after delivery.
- Customized or personalized products.
- Items clearly marked as final sale or clearance before purchase.
- Items missing important original packaging, certificates, or documentation.
These exclusions do not remove any legal rights relating to defective, incorrect, or materially misdescribed goods.
4. Damaged, Defective, or Incorrect Items
If an item arrives damaged, defective, or different from what you ordered, please email us within 7 calendar days after delivery, where possible, so we can investigate promptly.
Include your order number, a description of the issue, clear photographs of the item, and photographs of its packaging when relevant. We will review the information and advise whether a replacement, exchange, or refund is appropriate.
Failure to contact us within seven days does not waive any rights that cannot legally be waived.
5. How to Start a Return
Email support@libertytreasurecoins.com with your order number, the item involved, and the reason for your request. If your return is approved, we will provide return instructions and the appropriate return destination.
Please do not mail an item before receiving return instructions. Keep a record of your shipment and pack coins securely to protect them during transit.
6. Return Shipping Costs
For approved returns made because of a change of mind or customer preference, the customer is responsible for return shipping costs.
If we sent an incorrect item or the item was defective or damaged on arrival, we will cover reasonable return shipping costs in accordance with the instructions issued by our team.
7. Refunds
After we receive and inspect an approved return, we will inform you of the refund decision. If approved, we will issue a refund to the original payment method within 5–10 business days after inspection and approval. Your payment provider may require additional time to post the funds.
If the original payment method is no longer available, contact our support team so that an appropriate resolution can be reviewed.
8. Exchanges and Replacements
Exchanges and replacements are subject to availability. Because certain collectible coins are limited in quantity or individually distinctive, an identical replacement might not be possible. If so, we will discuss an appropriate alternative or refund.
9. Order Cancellations
You may request cancellation before order fulfillment begins. Once fulfillment has started, cancellation may no longer be possible. An order that has already shipped cannot be canceled; eligible items must instead follow the return process described above.
If a canceled order has already been paid for, any amount collected will be refunded to the original payment method.
10. Questions
For return, exchange, refund, or cancellation questions, contact Liberty Treasure Coins at support@libertytreasurecoins.com.
Support hours: Monday–Friday, 9:00 AM–6:00 PM Eastern Time (ET).