FAQ

Welcome to the Liberty Treasure Coins Frequently Asked Questions page.

Here you will find helpful information about our collectible coins, ordering process, shipping, returns, payments, and customer support.

1. What Does Liberty Treasure Coins Sell?

Liberty Treasure Coins specializes in collectible and commemorative coins featuring designs inspired by history, heritage, and artistic craftsmanship.

Our selection is intended for collectors, enthusiasts, and customers searching for meaningful collectible items or gifts.

Please refer to each product listing for specific information about materials, condition, design, and other product characteristics.

2. Are Your Collectible Coins Authentic?

We aim to describe our products accurately and provide clear information about their materials, designs, and collectible characteristics.

Product types may vary. Some items may be commemorative collectibles, while others may have additional characteristics specified in their individual listings.

Not every collectible or commemorative coin is an official government-issued coin or made from precious metal. Please review the product description carefully for its stated characteristics.

If you have questions about a particular product, contact our support team before purchasing.

3. Do You Sell Gold and Silver Coins?

Our selection may include gold- or silver-themed collectible coins and commemorative pieces.

The material and precious-metal content, if any, depend on the individual item. A gold-colored or silver-colored appearance does not necessarily mean that a coin contains solid gold or silver.

Please review each listing for material specifications, composition, and available product documentation.

4. How Can I Check a Coin's Specifications?

Each product page provides available details about the item, which may include its design, material, dimensions, finish, condition, or other relevant characteristics.

When applicable, descriptions may also identify whether a coin is a commemorative piece, collectible reproduction, or officially issued product.

We encourage customers to review all available photographs and specifications before placing an order.

5. Where Do You Ship?

Liberty Treasure Coins currently ships within the United States only.

International shipping is not available at this time. Eligibility for a specific delivery address is confirmed at checkout.

6. Do You Offer Free Shipping?

Yes. We offer free standard shipping on eligible U.S. orders.

No standard shipping fee is charged for eligible orders delivered within the United States.

For additional information, please review our Shipping Policy.

7. How Long Does Order Processing Take?

Orders are generally processed within 1–3 business days after successful payment authorization.

Business days typically refer to Monday through Friday, excluding applicable holidays.

Orders placed during weekends or holidays normally begin processing on the following business day.

8. How Long Does Shipping Take?

Estimated standard delivery takes 7–15 business days after shipment, depending on the destination and carrier conditions.

Delivery estimates do not include the initial 1–3-business-day processing period.

Shipping times may vary due to weather, carrier delays, holidays, or other circumstances outside our reasonable control.

9. Will I Receive a Tracking Number?

Yes. Once your order ships, we will send a shipping confirmation email with tracking information when it becomes available from the carrier.

Tracking updates may take 24–48 hours to appear after the carrier receives the package.

If you experience an issue with tracking, please contact our support team.

10. What Is Your Return Policy?

We accept return requests for eligible products within 30 calendar days after delivery.

To qualify for a return, items must generally remain unused, unaltered, and in their original condition and packaging, with any original documentation or accessories included.

Certain products, including items removed from sealed packaging, personalized products, and clearly identified final-sale items, may be excluded from ordinary returns, subject to applicable law.

For complete conditions, please review our Return and Refund Policy.

11. What Should I Do If My Order Arrives Damaged or Incorrect?

If your order arrives damaged, defective, or different from what you ordered, please contact us within 7 calendar days after delivery, where possible.

Include your order number, a description of the issue, and clear photographs of the product and packaging when relevant.

Our customer support team will review your request and provide instructions for an appropriate resolution.

This recommended reporting period does not limit rights that cannot legally be waived.

12. How Long Does a Refund Take?

Once an approved return has been received, inspected, and approved for refund, we will process the refund to the original payment method within 5–10 business days.

Your payment provider may require additional time before the funds appear in your account.

For refund questions, please contact our support team with your order number.

13. Can I Cancel or Change My Order?

You may request an order cancellation before fulfillment begins.

Once an order has entered fulfillment, cancellation may no longer be possible.

Orders that have already shipped cannot be canceled. Eligible items must follow the applicable return process.

If you need assistance with an order, please contact us as soon as possible.

14. Is My Payment Information Secure?

Liberty Treasure Coins uses Shopify-powered checkout functionality and the payment services configured for our online store.

Payments are processed through the available checkout providers using their applicable security measures.

We encourage customers to complete purchases through our official store checkout and never send full payment card details through ordinary email.

15. Are Collectible Coins a Guaranteed Investment?

No. Collectible coins may be purchased for personal enjoyment, historical interest, artistic design, or collecting purposes.

We do not guarantee future resale value, appreciation, or investment returns.

Any metal content, collectible characteristics, or grading information should be evaluated using the details stated in the individual product listing.

16. How Can I Contact Liberty Treasure Coins?

If you need assistance with a product, order, delivery, return, or general inquiry, please contact our customer support team.

Customer Support Email: support@libertytreasurecoins.com

Support Hours: Monday–Friday, 9:00 AM–6:00 PM Eastern Time (ET).

For order-related inquiries, please include your order number and a brief description of your question so our team can assist you more efficiently.

Still Have Questions?

We are here to help make your collecting experience as clear and convenient as possible.

Thank you for shopping with Liberty Treasure Coins. We appreciate your interest and look forward to assisting you.